Hello there. Thank You for considering purchasing from me. This page is here to answer a few commonly asked questions regarding the buying / delivery process.
Can I Visit Your Pianos?
Yes, please visit the Contact Us page for more details.
What Payment Methods are Accepted?
I accept a variety of payment methods. Most customers pay by cheque (and this is preferred). I then arrange a suitable delivery day/time whilst waiting for the cheque to clear. Credit/Debit card payment can be accepted but you must add 3% to the total price if paying this way to cover the extra costs involved.
Can I Pay A Deposit / Reserve a Piano?
Please visit the Reservations page for full details on how to reserve a piano.
How Long Does Delivery Take?
We can typically deliver your piano within a week of receiving your cleared payment. This means if you are able to come to our showroom and pay with cash then you can probably have your piano within 7 days. Cheque payments must clear into our bank before delivery can be carried out. In many instances we can deliver your piano within a couple of days.
Do Your Pianos Carry a Guarantee?
Our modern pianos such as Yamaha and Kawai come with a 2 year warranty to cover various mechanical breakages (strings, hammers, for example). Problems caused by environmental conditions in the new owner’s house are not covered – placing a piano too near a window or directly next to a radiator etc. can affect tuning stability and sometimes cause “sticky notes”. Our warranty doesn’t cover such things but if a string or a hammer should snap I’ll come to your aid.
Our lower-priced uprights (under £1000) and our various types of older grand pianos (Bechstein etc.) do not carry warranties of any kind. They are sold “as seen” but in an honest manner – we won’t act dishonestly and will try and point out any problems with the piano before the sale.
More Questions?
Please see the Contact Us page to get in touch with me.
Thanks
Mark
