We were needing to upgrade our old piano to something better to allow Rachael, my daughter, to progress further with her studies. We scanned the market place, spoke with the piano tutor & as a result visited the Mark Goodwin’s site. Everything seemed to be fine from the “web site” point of view so decided to make a visit to the Oldham facility to view & play the stock. From a good selection of pianos we were able to single it down to a pristine Yamaha U3 which sounded remarkable & was so polished that you could easily see your own reflection in the housing. Having decided on “the one” we arranged delivery the following week with the request of removing the old piano at the same time. The delivery was punctual as promised & after around 30 minutes the receipt & removal was completed without any trouble whatsoever. So all in all a very pleasing experience, with a minimum of fuss, no drama & thoroughly recommended.
Below is a list of feedback that I have received from my previous customers. Please also view 35 videos from recent customers.
Thanks to everyone for their kind words
I was delighted with my Yamaha U1 and the excellent customer service from Mark, Jenny and also the delivery guys who were amazing and carefully manoeuvred it up two flights ! The piano is in fantastic condition throughout and a delight to play. Highly recommended :)
Just wanted to let you know how pleased I am with my new U1 which was delivered a couple of weeks ago. It’s made such a difference to have a good quality piano with a fantastic sound and tone across the full range of the keyboard. It improved my playing immediately…….(well it seemed like it did to me anyway!) and has re enthused me to play more and improve.
Replacing our old Collard and Collard upright was a big step for me as it has been in the family for over 40 years and we all learned to play on it. It really was part of the family and I was naturally a little apprehensive about the process of replacing it.
I found the whole process of buying our Yamaha U1 very straightforward. Looking around your Bristol showroom, Clare was very helpful and I had all the time I needed to try out a number of instruments under no pressure at all. Once I had decided the process of buying and arranging delivery was very straightforward. In fact it took on only four days from saying ”I’ll have that one” to it being delivered to our house in
Exeter. What’s more the two lads who delivered it were very efficient and courteous and were able to take our old Collard away and arrange to deliver it to my niece in Cardiff.
The whole process has been very straightforward and hassle free. I would recommend anyone looking to buy a piano to start with Mark Goodwin. I’m sure they couldn’t get better advice and service anywhere else.
I just thought I would drop you a line to say how nicely the piano is settling in. What a difference over its predecessor! It is an absolute pleasure to play. My daughter no longer has to be nagged to play her scales.
I did drop a line to Annie at the New Malden showroom to thank her for giving freely of both her time and advice. She let us play all eight of the U3 piano’s in stock. This helped us pick the one we felt really comfortable with. She also showed us the workings of the piano and a quick tour round the action which was kind. No sales pressure, just there to help. Fantastic.
The piano guys were great also. Your system of payment by internet transfer after delivery worked well for us. Jenny is arranging for the tuner to pop in for the first free visit, but I am not sure he will have much to do as the U3 still sounds perfect.
I bought refurbished 1983 U3 from Mark Goodwin Piano. It was an easy & reassuring purchasings I have ever had, I would recommend Mark Goodwin Paino to everyone who is thinking of buying a piano. I had the exact same experience as the previous reviewers. The website was very infomative and helpful, Mark gave quick responses to my emails, delivery was on time and well organised, and after sale services was promising. Mark Goodwin Paino is the best without doubt. Quality piano, friendly & helpful service, reassuring merchant, I have no regret to buy my piano. that was my best buy. thank you very much.
I decided to email you to let you know what we think of our new piano. We were really pleased and excited when it arrived. It looks absolutely stunning and although I don’t play well myself, it sounds beautiful when my son and daughter play. Its such an improvement on our last piano that it has given everyone’s practicing a new lease of life! Buying the piano from you was so easy and straightforward. We arranged to meet Claire at your Bristol showroom and she was very helpful and patient with us as we tried to choose which one of the many pianos to buy. Having chosen the piano and stool, we couldn’t wait to have them delivered. The 3 guys who delivered the piano were very polite and helpful. Ever since the piano arrived, I can’t walk past the room without looking around the door to admire it! If anyone was looking to buy a reconditioned piano I would definitely recommend your website.
Dr Vanessa Hammond (and family)
[Vanessa also sent me some video feedback. Please CLICK HERE to see my video feedback page]
We were very pleased with the entire buying process. All of your advice was very helpful, and I believe you picked a brilliant piano for us. Delivery was quick and you were very pleasant and knowledgable throughout the buying process. The piano looks and sounds beautiful and the overall level of service was outstanding. My daughter is delighted with the piano and has made good progress as acknowledged by her teacher. Also, I believe, it is the time for the first piano tuning so could we please make arrangements for that.
Dr Zika Petrovic
We are really enjoying the piano we bought from Mark Goodwin. It has a great tone and is very even across the whole keyboard. I am a professional musician and I am really loving playing on such a good piano. My wife is also a musician and is loving it. Our two children can’t keep their hands off it. I have to fight them off so i can have a go. The purchase process was very simple. I visited the showroom in Kingston where Annie showed me the pianos. There were about eight U3s to choose from and I narrowed it down to this one easily. My details were taken and I went home and transferred the required amount to Mark and the piano turned up a few days later. It has changed our lives for the better.
[Paul also sent me some video feedback. Please CLICK HERE to see my video feedback page]
I have been very pleased with Mark Goodwin Pianos. I knew I wanted a Yamaha U1 so e-mailed Mark about looking at one in his London store. One had just been sold so they didn’t have any left for sale in London so Mark brought one down within a few weeks. I am very pleased with my new piano, it looks like new and sounds great.
Once again thank you for your help.
[Michelle also sent me some video feedback. Please CLICK HERE to see my video feedback page]
I just wanted to write and tell you how pleased we are with our piano.
Having started our search for a piano, we quickly liked the idea of a high quality reconditioned piano. Being guitar enthusiasts, we were looking for something we would really enjoy the sound of primarily. We had planned to get a second hand piano of some kind, but having heard a U1 against some others the sound and playability was just what we were looking for and then it was hard to look at anything else.
When I contacted you I was really pleased that you had a number of pianos that we could choose from. It was great to be close enough to visit the shop and try them out. It is by far the best approach to let the customer try and try and take time to listen, we really appreciated that. Some piano shops can be very pushy and its completely offputting. That said, having dealt with you, if I couldn’t get to the shop, I would be more than happy to let you choose a piano for me.
The delivery was fast, (being excited to receive it, that was great) and we are more than pleased with it. Really, you wouldn’t know it wasn’t a new piano, its a top-notch product that sounds great. I really commend you on your product, fair prices and manner of doing business, its refreshing. I wish you every success.
[6 weeks later Christine sent me the following update:]
I’ve had a lot of good comments about the piano. A real serious pianist round the corner said it sounded better than his, as has every person that has heard it to be honest, might even send you a customer one day. Mia did her grade 1 this week (no results yet) and said the piano in the exam was rubbish compared to ours… mind you, she is very biased, but its good that she can tell the difference all the same :-)
Just wanted to say thank you for everything. You made the whole process completely painless, which is a rare thing these days. We are both completely delighted with our new acquisition. It looks great and sounds wonderful in the room where you placed it for us. (Now christened “The Music room”) and it was great to get it delivered so promptly. The only real problem is the scuffles that break out over who gets to
play it :-)
Thanks again Mark.
Thought I would let you know we have just had our complimentary 1st tuning and our lovely piano is sounding better than ever. This is our 1st piano purchase and we are so pleased with the whole experience. We did originally have a bit of a worry about buying such a large value item from a web based supplier but needn’t have worried. We were guided through the whole selection process with skill and patience and the piano we chose was delivered promptly. We are delighted with the sight and sound of our lovely instrument and look forward to many years more.
Going to Mark Goodwin’s piano showroom was the best decision we could have made. Knowing we wanted to concentrate on Yamaha U1s and U3s, we were amazed to find twenty of them in the showroom – all in perfect condition, with a variety of tones and actions to suit every player.
Mark’s hands-off approach of staying in the background while we tried each piano was extremely helpful, allowing us to spend as much time as we needed without the pressure to buy one. Although spoilt for choice, we eventually managed to choose our favourite, at which point Mark answered every question we had to ask about it, and more!
Delivery was prompt and professional, and the free tune-up after 6 weeks was the icing on the cake. We would not hesitate to recommend Mark’s shop to anyone looking for a hassle-free piano-buying experience!
[Ashley also sent me some video feedback. Please CLICK HERE to see my video feedback page]
Mark Goodwin gave me a really good insight into the piano that I could purchase within our budget. He was extremely friendly but not pushy and we settled on the U3 Yamaha. He described it as a reconditioned 1980 Yamaha from Japan. When it arrived (it was very carefully delivered by expert piano movers) I was really impressed by it condition, it was totally imaculate. The sound is wonderful and both my daughters are very pleased with it.
[Sarah also sent me some video feedback. Please CLICK HERE to see my video feedback page]
Love the piano (Yamaha U3) bought from Mark’s Oldham shop recently
The whole piano experience – Once I’d found the warehouse (my fault for not bringing the satnav!) spend ages playing 20- 30 Yamaha uprights – hard to choose when there are so many but decided on one eventually. I never thought they would vary so much so definitely worth going there to compare pianos.
Good service thoughout – all worked smoothly – including removing a large grand piano from my house very efficiently.
GRSM LRAM LGSM
Just thought I’d let you know that I’m enjoying my new piano!! I have to say I was very impressed with how smooth the process was and with the advice that you gave me. The quality of the piano is lovely, both its finish and its sound. I really look forward to every time I sit down to play as it sounds so good. I have had many admiring comments from both friends and family. I will certainly be recommending you to anyone I know looking for a piano.
I must say Mark Goodwin’s pianos’ website first attracted me for its competitive prices as well as the immaculate condition of the instruments offered for sale. I decided to give it a try so I paid a visit to his London showroom. I was given as much time as I wanted to try every single one of the pianos in the showroom. Needless to say I decided on the day on a 1979 U1. Piano was delivered 4 days later as promised by the delivery company. Excellent service from start to finish and most importantly the feeling that you can trust them. Was also quite impressed with the moving company’s service. I would highly recommend Mark Goodwin Pianos to anyone interested in buying a second hand piano.
I have been thrilled with my Yamaha U1 from Mark Goodwin Pianos. It is an immaculate instrument which belies its years. It is thirty years old but looks and sounds brand new! I was concerned about purchasing online but the correspondence I had from Mark gave me the confidence to purchase the piano without seeing and trying it. I have been most impressed with the service I have received.
Thanks again for everything you’ve done.
[Amy also sent me some video feedback. Please CLICK HERE to see my video feedback page]
Mark Goodwin offers the highest level of service, both in the showroom and via email. The piano itself- a 1985 U3- is absolutely beautiful and has a deep rich tone. I am extremely happy with it.
All the best
[Luke also sent me some video feedback. Please CLICK HERE to see my video feedback page]
We thoroughly enjoyed our afternoon at Mark Goodwin pianos. We are delighted with the piano we chose. The service was excellent. The piano was delivered on time and the old piano was taken away with no problems at all.
Buying a piano can be unnerving, even for a professional musician. It’s a lot of money, and how many of us really know what to look for? This is where Mark’s website helps so much with its inside information on piano construction. The selection of good pianos at the showroom is wider than any I have seen elsewhere, and I was given unlimited time, peace and quiet in which to make the right choice for me. I would recommend Mark to anyone thinking of buying a good piano.
Buying a piano from Mark was a thoroughly easy and stress free transaction. I haven’t been able to leave my Yamaha U3 alone, tonally I think it has the perfect balance without between being too mellow or too bright leaving me able to play a wide range of styles, light-years away from my old tinny piano. I consider myself very lucky to have come across Mark’s website and highly recommend Mark Goodwin Pianos to any perspective buyer.
Thanks a lot !
We are very pleased with the piano, but I have a story to tell you that you may well want to put on your website. [An unspecific acquaintance of mine] was so impressed with the Yamaha U3 we bought from you that he decided to buy one the same. Of course, I recommended him to you, but he always has an eye for a bargain, and searched high and low for one on Ebay. He finally found the one he was looking for at another dealer, and yes, it was a couple of hundred pounds cheaper, a fact that he made much of a point over. After it had settled down, he called a tuner out to get it right. The tuner told him it needed a complete overhaul, new felts etc, quite a few new strings, and that it was basically clapped out. Having seen it for the first time yesterday, I can report that the keys have irregular spacing between them, it is covered with scratches, and it sounds terrible, even after tuning. The action feels nothing like our beautiful instrument, indeed it feels more like the tired old 1960s Bentley piano we got rid of last year. Apparently it will cost him over £500.00 to get this piano right. Including the cost of the first tuning he had to pay for, we are over £300.00 better off, even though the initial cost of the piano we bough from you was higher. Moral of the story – you get what you pay for – go to Mark Goodwin and get a decent piano in the first place.
Very happy with piano, and only too please to recommend you as a source of reliable, good quality used pianos, to family and friends
Thanks for the other day. The delivery definitely went very smoothly. You two were ever so professioal!! The process was quite scary to watch but thank God the piano went through the tiny corridor. It was really exciting for me – this is the 1st piano I bought for myself. I’ve got a YAMAHA in my parents’ house in Hong Kong which I got when I was six. And this U3 is just amazing!
And it’s great that you’re regularly donating to the charity too :)
Right, I’d better get back to my practice. I’m having a lesson this afternoon with a new teacher. Thanks again for you great service, Mark and take care!!
God Bless You,
We are very pleased with our recently purchased Yamaha U3 piano; the quality of finish and sound are superb – in fact it has left me rather puzzled as to why anyone would wish to purchase a brand new one! I am quite certain that the piano will provide my children with an excellent start and will serve them (and us) well for many years to come. It has been a pleasure doing business with you.
I’m very happy with the looks of the piano and it sounds fantastic, a really deep sonorous sound.
I should mention how thrilled we are with the piano. We were looking to replace our ninety year old piano with a more up-to-date-model, and our research had shown that the Yamaha U3 is a great piano not only for students, but also for more accomplished players. A brand new Yamaha U3 was prohibitively expensive, though, but when we found your website we felt that we’d struck gold! The piano looks like new, inside and out. Even the back looks good! Not only does the piano look fantastic, it sounds fantastic, too! It has such a deep, rich tone, and is an absolute pleasure to listen to. I just don’t know what we would have gained by buying a brand new model.
I should also thank you for your prompt response to all our emails, and for your patience when we came to visit to try the pianos out! Thanks, too, for delivering so promptly, and for the great care that you took not to damage the wooden floors when you moved the piano into the house. I will recommend you to all my friends and hope that your business goes from strength to strength!
Just a quick ‘thanks’ for the fabulous service you provided! Love the piano, and really appreciated the honesty and quality customer care. Will definitely pass on your name to friends looking for an instrument!
I’m very happy with this piano it sound’s like new and look’s new hopefully I will not wear it out to quickly with boogie piano playing, such a nice tone good low register and sparkling high notes very pleased next time I’m up Manchester way will call in thank’s again,
Just a note to say thank you for the piano – I’m really chuffed! Looking forward to learning how to play now!
Thank you very much for delivering the piano today, Mark. It is a pleasure to play and I think the slightly greater brightness than the U3 is ideal for this room. I’m altogether very pleased with my purchase.
Thanks again. I wish you well in your business.
The U3 is outstanding. My tuner will not believe its age and immaculate condition. I am so grateful for the superb service and beautiful instrument. My playing is leaping forward and my daughter is off to a great start! I have re-discovered Bach… Thanks again Mark. It’s the best purchase I’ve made in years! All the very best, Mark Baxter.
Just wanted to say thank you so much for arranging the piano sale etc… the piano really is lovely. Thank you again for everything… you have been extremely helpful and kind and it is much appreciated.
The piano has arrived, and what a wonderful musical instrument it is. My wife will be home later today and I am sure our evening plans will suddenly change to playing piano and sifting through old song books.
So, it is there, with ribbons and bows….a wonderful gift.
Thanks to you and your delivery team for such a flawless buying process. Have a very good Christmas and a prosperous new year.
Just a quick line to say thankyou for the swift efficient delivery of such a beautiful piano. My Mum was really impressed with the huge care and attention taken in its transportation and ultimate delivery into the house.
I would not hesitate in recommending you to anyone else, as everything you quote about your pianos is true. My son has not stopped playing since he walked through the door tonight. One happy customer with large smile on face!
Dear Mr. Goodwin:
I want to take the opportunity to say how much I appreciated all
your help with the purchase, shipping and importing of my Erard grand piano. Your clarity regarding the strengths as well as the flaws inherent in a classic instrument such as this proved to be true and invaluable and greatly helped this overseas transaction. Thank you for your patience with my questions, paperwork and multiple emails; I look forward to doing business with you again and would recommend you to anyone.
BH, AVCM [hon] LVCM [TD]
The Bechstein’s move to the United States was a very smooth situation thanks to good crating and your skillful handling of all the details of an international transaction.
Robert Steel, Arizona, USA
After visiting your website and completing a 500 mile round trip to view your piano, delighted to find that the Steinway grand piano on offer was exactly in the condition you described and very good value. Due to your efficient e-mail contact prior to my visit and relaxed sales atmosphere on the day, very pleased to conclude the purchase and transport the instrument home. Thank you and look forward to seeing you again.
Andrew Giller – Proprietor (UK)
Giller Pianos/Old Granary Studio – Concert and Recording venue
At first sight the piano tuner thought it was brand new and it wasn’t until he saw the serial number that he realised it was two decades old. The piano is sounding great at the moment, and the touch is excellent. It certainly came in handy in rehearsing for two recent performance examinations on my university course. I will be sure to recommend you to anyone who needs a good quality piano at a reasonable price. If I ever strike it lucky I will come back to have a look at your Steinways – I can but hope!
I’d like to thank you for the relaxed yet professional manner through which the purchasing of my Steinway was completed. I am delighted with the instrument – every bit as superb and unmarked that you promised. I wouldn’t hesitate to recommend your company to friends. Thank you again.
I recently purchased a grand piano for restoration from Mark Goodwin Pianos, an experience that was altogether satisfactory and that I would be willing to repeat at any time. Mark’s excellent website with his informative pictures and text were most convincing. His willingness to expose and not conceal the various problems of his instruments instills confidence when buying sight unseen.
Mark’s patient and courteous communications give the feeling of dealing with a friend. Also very important, Mark’s prices are very fair and no hidden costs! All in all, an easy recommendation and I am sure it will not be long before I am shopping again.
Buying from Mark Goodwin Pianos was an easy process. A large amount of accurate information was provided on the excellent website, including pictures. Faults were pointed out as well as the good points, and it was obvious from the friendly email dialogue we had that Mark knew his instruments and had great enthusiasm for what he does. Due to the information provided I knew exactly what I was getting and would recommend Mark Goodwin Pianos to anyone.
Just to say Walter is absolutely thrilled to bits with the piano. Nobody can believe how immaculate it is – friends thought it was brand new! He loves the tone of it and I love hearing him play it. So a great result.
I think it would be almost impossible to get a better instrument for your money than the Yamaha U3 I bought from Mark Goodwin Pianos. Not only was it an excellent instrument in very good condition, with an even and surprisingly sweet tone, but it was delivered the next day. Better service is hard to imagine!
[Ben graduated from the Royal Northern College of Music with a first class honours degree. Whilst at the college Ben received the Anne Cantelo Scholarship, the Hilda Deane Anderson Award, and the R.J. Forbes Award for accompaniment. He is currently studying for his Master’s Degree and has been awarded a grant from the DAAD (German Academic Exchange Service) to cover a year’s study]
The piano is still a great source of excitement – Victoria is thrilled to bits with it – and it’s a pleasure to hear her playing. I didn’t think she could play for any more hours than she already did – but she seems to be trying out every single piece she’s ever learned on her beautiful new instrument.
Friends and family are very impressed with the piano too – and just like it says on your website – most people are amazed to find out that it isn’t brand new. It certainly looks brand new.
So – once again I’d like to thank you for your help. I’m glad I discovered you and I’m glad we made the trip to your show room. It was a very successful purchase.
Best wishes for continued success with your business – you deserve it!
Mark obviously knows his Bechsteins. He was a delight to deal with, efficient, knowledgeable and precise with his delivery.
We certainly recommend him.
Anne of Surrey
My Bechstein has just arrived at my flat today. I tried playing and found it sound very nice. It remembers the sound I experienced in your showroom, and sound really nice. I feel so happy, and should like to express my gratitude to you for the nice piano. I found a Japanese tuner who has a Bechstein of the 1870s made, and he will treat my piano. I have no doubt that your business goes fine. If I have another chance to stay in England, I’d like to get another Bechstein from your warehouse.
The encounter with Bechstein’s pianos was one of the biggest fruits in my five years of England. Yours Sincerely,
I just thought I’d take the time to let you know how pleased I am with my piano. It more than lives up to your description of it and certainly looks and sounds as good as a brand new instrument. I really appreciate the way you both took so much care and attention to detail during the actual delivery, especially after such an early start and a long journey.
I would have no hesitation in recommending you to anyone. Thanks once again.
You are obviously very dedicated in your work, and I appreciate you allowing me unhindered time to look at the pianos. If my choice was simply one of nominating the best or most charming and sincere sales person, you would win hands down!
I will certainly tell any pupils or colleagues looking for a piano to have a look at those you have available.
Just a note to thank you for yesterday. It was very good to meet you and the visit was a pleasurable experience.
I really appreciated your quiet and easy approach – it was nice to be able to wander about sampling different instruments without having any hard-sell tactics being employed to persuade me to buy a piano.
You certainly deserve to succeed and I hope your business goes from strength to strength. I will keep you in mind and will be happy to recommend you to anyone I know who is looking for a good second-hand piano at a reasonable price.
Thanks ever so much for delivering yesterday, I don’t really know anything about pianos but I think it’s wonderful, I will let you know how we are all getting on, Grade 1 here I come!