We were needing to upgrade our old piano to something better to allow Rachael, my daughter, to progress further with her studies. We scanned the market place, spoke with the piano tutor & as a result visited the Mark Goodwin’s site. Everything seemed to be fine from the “web site” point of view so decided to make a visit to the Oldham facility to view & play the stock. From a good selection of pianos we were able to single it down to a pristine Yamaha U3 which sounded remarkable & was so polished that you could easily see your own reflection in the housing. Having decided on “the one” we arranged delivery the following week with the request of removing the old piano at the same time. The delivery was punctual as promised & after around 30 minutes the receipt & removal was completed without any trouble whatsoever. So all in all a very pleasing experience, with a minimum of fuss, no drama & thoroughly recommended.