Just a quick note to thank you for the excellent service we received when buying our Yamaha U1 piano from your Bristol showroom. We already had an old piano that sounded fairly awful and could no longer be tuned properly due to age and wear so I wished to buy something of better quality.
After thinking through all of the information that I had amassed I made an appointment to take my boys to your Bristol showroom to try out some pianos. We were able to spend far longer than I expected to need trying out each piano in turn. The very patient Claire answered our queries but otherwise left us to get on with just working out which piano we liked best. As they rarely agree on anything, I was delighted when both my boys eventually settled on the same U1 which we were then able to reserve.
At no stage in the process did I feel under any pressure to commit to anything. Having decided to go ahead with the purchase we completed the order form on a Friday and the piano was delivered on the Monday. As well as being a lovely looking instrument (both inside and out it looks pristine) it is a delight to play. We are now a very musical household – thank you.
P.S. Attached is a picture of my daughter Jess playing our new piano. Jess is a lapsed musician who has been inspired to renew her interest in making music by the arrival of our beautiful, new instrument.