Dear Mark & Jenny,
When Roger first mentioned that we were going to buy a piano I was stunned. I never imagined that we would be a family that had a piano!
I didn’t have a clue where to start looking or indeed what to look for. When the time came Roger reassured me that he had been looking for months & had found who he wanted to purchase the piano from – Mark Goodwin Pianos.
Our schedules meant that it took us a while to arrange a visit to see Annie in London, she was very prompt in replying to our e-mails and eventually we were able to visit the showroom with our children who were the important people in all of this.
When Annie opened the doors to the room we all gasped, to the boys it was an Aladdin’s cave moment, they were in awe and couldn’t believe that they were allowed to play on all of the pianos. Annie was so patient with the boys, she listened to all of their chatter and answered so many of my questions, although I still had no idea what I was doing! Annie played the same piece on several different pianos for us and at that point I could truly hear the difference between mellow, medium and bright, then the process became even easier as we worked through our favourite pianos ending up between a choice of a U1 and a U3. We felt reassured with Annie’s advice.
Space dictated the U1 for the Lamboll family, every day since it has arrived the boys have played the piano of their own accord, even when I’ve been tired and headachy listening to the piano being played has made me smile. When I now look at all the other feedback videos I truly appreciate and understand what the other Mark Goodwin customers have experienced. I would not hesitate in recommending this company, the customer service has been excellent, and for me that means 10/10.
Jennifer, Roger, Alex & James Lamboll.
[Jennifer also sent me some video feedback. Please CLICK HERE to see my video feedback page]